Navigating our Knowledge Base

Sometime back in 2009, we decided it was time to start the long trek of building our own online manual; a comprehensive knowledge base for everything Decipher. What started as a handful of how-to articles has grown into an encyclopedia of over 600 documents, detailing every facet of working with our software and staff. I can assure you, if it isn’t in there, we are actively working to add it.

What is great about our knowledge base is that it is accessible 24/7 directly from our user Portal, and is under constant revision to keep it up-to-date with our changing processes and software. To access it, just log in via your standard login and click on the ‘help’ link at the top right of the page; then click ‘knowledge base’ and you're on your way!

There are several key features to our knowledge base (KB) that can help make finding the information you need easier. Below is a breakdown of each option.

Search: 

Quickly search for any topic by entering key terms in the search field and browsing through the search results. Use advanced search to narrow your results further.

Quick Links:

The animation that loads in the center of the screen provides various quick links to articles that are viewed most often.  Browse between tabs and click on any of the quick links to jump directly to your document.

Browse by Category:

Whether using the folder tree at the left of your screen, or selecting the category folders found below the quick link menu, you can drill down by subject to close in on the content you need to find.  Each folder provides a short description of its contents to help direct you to the proper article.

Articles:

We have attempted to name articles appropriate to the subject matter they contain, however, each article leads with a brief description to further assist locating the desired information. This also assists when using the search feature, as it shows in search results as well.

The articles within our knowledge base provide step-by-step instructions on features within Beacon, technical specifications, process guidelines, useful tools, and more. Articles often include helpful screenshots and/or video tutorials.

We should note that you have the option of exporting the content for printing, both in an easy print format or as a PDF. Additionally, you can suggest the content via email to friend or subscribe via RSS to receive an email when the document is updated.

Videos:

Our latest endeavor is expanding the subjects offered in video format. You will see a growing number of video tutorials as we continue to increase the content available in our KB.

Asking Questions and Providing Feedback:

You can use the ‘Ask a Question’ button available in the toolbar from any page to get help on finding content or to provide us feedback.   Fill out the form and submit it, and our Support team will follow up to help out.

In addition to the ‘Ask a Question’ form, each article also has a rating feature allowing you to select if an article is useful or not, along with providing a comment.  

We welcome your feedback. We want to know how we are doing and if there is any way we can better assist you finding the information you need.

Happy searching!