decipher family,Welcome to your Q3 Decipher update! In May of this year, Decipher sent more than 200 invitations to over 80 client companies to participate in our first client satisfaction survey. The survey included questions covering the entire life cycle of a project including pricing, project management, timeliness, technology and overall project satisfaction. Clients were asked about their experiences with Decipher's responsiveness, the technical and market research knowledge of project management staff, the change management process and the overall quality of the deliverables. Clients were asked to rate Decipher's performance on a number of criteria and to make other suggestions in open-ended comments. The overall response resulted in a satisfaction rating of 4.6 on a 5 point scale! Our clients gave us great feedback on the areas where we're doing well and highlighted a few areas where Decipher can do better. This is very important data that we will use to continually improve our delivery processes, project management and employee training. Responses included many positive statements around Decipher's responsiveness and ability to do what seems impossible- particularly in the area of survey customization. Additionally, some clients provided suggestions of additional features and functionality that they would like to see in the areas of data reporting, translations and coding- we are taking these to heart! This survey was a very helpful in getting direct feedback from Decipher's clients, and the feedback we received will be incorporated into our day to day activities. We will be repeating this process on a quarterly basis and are excited about seeing our satisfaction ratings improve in the coming months. Thanks again to all our clients who took part in this important survey and keep an eye out for our next survey in Q3! If you'd like additional information about the results of this survey, or if you were unable to participate and have comments you'd like to share, please give me a call at 559.256.0465 or send me an email at ian@decipherinc.com - we welcome your suggestions! 
Ian Duffield |
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